Privacy Policy at Playbet

Last Updated: 24 May, 2024
Effective from: 24.05.2024
Version: 2.0

1. GENERAL

As a data controller, Playbet Casino has a legal obligation to process personal data in accordance with gambling regulations. This Privacy Policy outlines the personal information we collect, why we collect it, and how we use it.

The website www.Playbet (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Bitx Operations N.V., a company registered under the laws of Curaçao, with registration number 161842 and a registered address at Korporaalweg 10, Curaçao.

The Privacy Policy may be published in multiple languages for easier access by players. However, the English version is the legal reference, and in case of any discrepancies, the English version shall prevail.

If you have questions regarding this Privacy Policy or your data protection, please contact our Data Protection Officer at [email protected].

By registering a Player Account, you confirm your consent to this Privacy Policy. If you disagree with any part of this policy, please refrain from using the website.

We may update this Privacy Policy from time to time. While we will make efforts to notify you of significant changes, we encourage you to review this Privacy Policy regularly. Continued use of the Website and its services will imply acceptance of any changes.

2. INFORMATION WE COLLECT

We collect the following personal information:

  • Account Registration Information: When you register, we collect your first and last name, date of birth, email address, phone number, and other relevant details.
  • Communication Records: Any correspondence made with us via Playbet, email, web chat, or other communication methods.
  • Transaction History: All details related to Player Account transactions, including deposits, withdrawals, and wagers.
  • Login Details: Information such as login times, traffic data, GeoIP location, device/browser details, activity logs, and other data.
  • Verification Documents: Documents like passport scans, payment slips, bank statements, etc., may be requested to verify your identity and process deposits/withdrawals.
  • Survey Participation: If you participate in surveys or customer feedback programs.

3. HOW WE USE YOUR INFORMATION

Your personal information is used for the following purposes:

  • Processing Transactions: Handling your bets, deposits, and withdrawals through credit cards, online payment systems, and cryptocurrency.
  • Providing Services: Offering gaming and ancillary services as requested by you.
  • Customer Support: Assisting with account management, verification, and issue resolution.
  • Verification Checks: Performing necessary identity and fraud prevention checks.
  • Promotions: Sending you information about promotional offers, with your consent.
  • Compliance with Legal Obligations: Ensuring compliance with anti-money laundering (AML) and combating the financing of terrorism (CFT) regulations.
  • Fraud Prevention: Monitoring transactions to detect and prevent fraudulent activity.
  • Market Research: Conducting customer surveys and analyzing aggregated data.

4. MARKETING COMMUNICATION

If you have consented to receive marketing materials, we may use your email and phone number to send information about products, services, and promotions. You may opt out at any time by updating your preferences in your Player Account settings or by contacting customer support at support@Playbet.

By accepting any contest prize or winnings, you consent to the use of your name and/or nickname for promotional purposes, unless prohibited by law.

5. OBTAINING PERSONAL INFORMATION

We collect personal information from you when you voluntarily provide it through the use of our services. We may also receive data from third-party service providers, such as fraud prevention companies.

We may share your information with trusted third-party vendors, such as those providing technical support or payment processing services. Rest assured, we protect your personal data in accordance with this Privacy Policy.

6. DATA RECIPIENTS

We may share your information with entities within our group of companies, such as parent companies, subsidiaries, and service providers. Authorized employees involved in managing your account or providing services may also have access to your personal information.

Some data processing may involve transferring your data to countries outside the EU/EEA. We ensure that appropriate safeguards, such as standard contractual clauses, are in place to protect your data during these transfers.

7. RELEASING DATA TO THIRD PARTIES

We do not sell or rent your personal data to third parties. However, we may disclose your data if required by law or to protect the legitimate interests of Playbet or our customers.

We may also disclose your data to our service providers, marketing partners, or if we undergo structural changes, such as a merger or acquisition.

8. DATA RETENTION

We retain your personal data for as long as required by law, including in cases of legal inquiries, fraud, or investigations into illegal activity. For anti-money laundering purposes, we are required to retain your personal data for at least five years from the last transaction or account closure.

Requests for data deletion before this period cannot be entertained.

9. SECURITY OF YOUR DATA

We are committed to securing your personal data and adhering to best practices for privacy protection. Player Accounts can only be accessed with your unique ID and password, and we encourage you to set up two-factor authentication (2FA) for added security.

10. YOUR RIGHTS

As a data subject, you have certain rights under applicable data protection laws:

  • Access: Request a copy of your personal data.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Erasure: Request the deletion of your personal data under certain conditions.
  • Objection: Object to processing based on legitimate interests.
  • Restriction: Request temporary suspension of data processing.
  • Data Portability: Request data transfer to another service provider.
  • Withdrawal of Consent: Withdraw consent for marketing communications at any time.

To exercise these rights, please contact our Data Protection Officer at [email protected].

11. CONTACTING US

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer at [email protected]. You may also lodge a complaint with a supervisory authority if needed.

12. COOKIE POLICY

We use cookies to collect information about your visit to Playbet, such as browser type, IP address, and website interactions. Cookies help improve your experience and provide relevant content. You can manage cookie settings through your browser, but disabling cookies may affect your use of the website.

13. NETENT GAMES

If you play NetEnt casino games, their Privacy Policy also applies. Please review it on their website for more information.

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